FREQUENTLY ASKED QUESTIONS

Below is a list of frequently asked questions. If you did not find your answer please email me and I will respond as soon as possible. Contact Form! 

WHAT ARE THE SHIPPING COSTS?

• To all our USA Customers – FREE SHIPPING - USPS Insured Priority Mail, with Delivery Confirmation.

• To all our Canadian Customers – $6.50 shipping for 1 ornament USA Funds – $10.50 shipping for 2 ornaments and $20.00 shipping for 3 or 4 ornaments USA Funds. First Class International USPS Mail - 6 to 10 business days. Insurance not available - your option.

  • You may choose USPS Priority Mail - then the Shipping is much higher but is insured.

  • If you are purchasing more than one ornament you may wish to contact me and tell me the ornaments and quanity and I will email you the exact shipping and then if agreed I will send a paypal invoice for payment.

• To all our UK Customers –$17.00 shipping for 1 ornament USA Funds – $20.00 shipping for 2 ornaments and $40.00 shipping for 3 or 4 ornaments USA Funds. First Class International USPS Mail - 6 to 10 business days. Insurance not available - your option.

  • You may choose USPS Priority Mail - then the Shipping is much higher but insured.

  • If you are purchasing more than one ornament it is best to contact me and tel me the ornaments and quanity and I will email you the exact shipping and then if agreed I will send a paypal invoice for payment.

  • I can pack and ship several ornaments for less because they are very light.

• All other customers please contact us for shipping quote.

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WHERE WILL MY ORDER BE SHIPPED FROM?

•    Our warehouse is in Danbury, Connecticut, 06810 and all items will be shipped from there. 

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WHEN WILL MY ORDER BE SHIPPED?

• Usually within 1 business day but because of a large volume of orders around holidays it can take up to 3 business days for the order to ship.

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IS THERE A MINIMUM ORDER AMOUNT?

• No, we do not have any minimum purchase requirements.

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MAY I SEND AS A GIFT? (GIFT WRAPPING)

• Yes, I will gift wrap and include: to and from label for $2.00 per ornament, but it is really not necessary since all ornaments come in a Radko Gift Box.

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CAN I TRACK MY SHIPMENT?

• All shipments within the USA will receive a USPS Delivery Confirmation Number. You simply go to USPS.com track and confirm and enter the number.

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WHY SHOULD I JOIN YOUR MAIL LIST?

    It gives you first chance to see the new items as soon as they are posted to the web site. Many of the Christopher Radko Designs sell rapidly, especially when first introduced. Sometime it can take several weeks for me to receive reorders and I will not reorder a design if it is within 5 weeks of the Holiday. I do not waste your time or mine with frivolous emails. I only send out notices of new arrivals and restocks. Join Here!

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WHAT IF ORDER ARRIVES WITH SHIPPING DAMAGE?

   If you receive an insured ornament that was damaged in shipping , keep the box and packing materials and contact us immediately and we will send you all the information and documentation to file the claim. According to USPS either you or Official Radko can make the claim, but there is no reason to pay the postage sending back a damaged ornament. However if you wish you may return the broken ornament at your expense and I will replace if still in stock. Over 4 years I have had less than 10 broke out of hundreds shipped and USPS has paid every time. 

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Will YOU HOLD A REPLACEMENT?

    Our Personal Service is the best by far of any internet shopping site. What Our Customers Say! Just send me an email and if the ornament is in stock I will hold it until you are paid by USPS or broken ornament returned.

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I STILL HAVE MORE QUESTIONS?

    Send me a message.  

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